People outside browse and write for free. First group of listings: the first quarter is free.
Pay for a year and save 20% ($80 / $128 / $192) · First group of listings: first quarter free · No setup fees · Cancel any time
Refund and billing details are in our Terms of Service.
For people outside who do not want to share a home address or open their own account with the facility's messaging company. We send your letter through the facility's messaging system in your own words, with nothing changed, and pass the replies back to you. Paper mail if you ask. Facility staff read everything we relay.
Spanish to English, or English to Spanish, for letters between people who do not share a language. A person does the translation, not a computer.
Not sure where to start? Tell us your interests and languages and we suggest up to three profiles. It is a suggestion, nothing more. You decide.
A family member, friend or sponsor outside pays for the listing. Or the person inside pays from their facility trust account, where the facility allows it. We never ask a person inside for card details.
A family member, friend or sponsor pays by card through a secure Stripe link. Quarterly or yearly. Renews on its own until you cancel.
Mailed from the facility to our postal address, where the facility allows it. We confirm it arrived through the facility's messaging system. Does not renew on its own. We send a reminder 30 days before the term ends.
Mailed to the InsideLines postal address. A common choice when there is no family to help pay. Does not renew on its own.
Profiles in our first group pay nothing for the first quarter. The free quarter does not renew on its own. We send a reminder 30 days before it ends.
We never turn someone away because of the kind of crime they were convicted of. We may say no in a single case where a profile is a real, current danger that showing the record does not fix, or where the facility's rules do not allow the listing. If we say no to a profile, or take one down for a reason of our own, we refund the unused part of the current term within 5 business days. If a profile comes down because the person asked us to after it was published, or because they were released, the current term is not refunded, and no more charges are taken.